Yester Art® Store Policies

These Store Policies explain how Yester Art® (“Yester Art,” “we,” “us,” or “our”) handles orders, fulfillment, shipping, returns, refunds, digital downloads, vintage merchandise, and related customer-service matters. Because Yester Art offers several different types of products, the policy that applies to your purchase may depend on whether you purchased a made-to-order physical product, downloadable digital artwork, an art collection on physical media, or original vintage advertising.

1. Orders & Fulfillment

Orders are processed after payment is successfully authorized. Some Yester Art physical products are made to order and may be produced and shipped by a third-party production or fulfillment partner. Other physical products, including vintage advertising and certain art collections on disc or other legacy media, may be shipped directly from Yester Art.

Production and fulfillment times vary by product. Estimated shipping or delivery information shown in the product listing, cart, checkout, or order confirmation is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will make a reasonable effort to help, but changes or cancellations cannot be guaranteed after production, fulfillment, shipment, or digital delivery has begun.

Please verify your shipping address, product selection, color, size, quantity, and other order details before completing checkout. Costs caused by an incorrect or incomplete address supplied by the customer may not qualify for a free replacement or refund.

2. Shipping & Delivery

Available shipping methods, charges, and estimated delivery information are shown at checkout when applicable. Delivery times can vary because of production schedules, carrier delays, weather, customs processing, holidays, destination, and other circumstances outside Yester Art’s control.

Orders containing different product types may arrive in separate packages and may be fulfilled from different locations. Tracking information is provided when available.

International Orders, Duties, and Taxes

International shipments may be subject to customs processing, import duties, VAT, taxes, brokerage charges, or other fees imposed by the destination country. Unless those amounts are collected at checkout or applicable law provides otherwise, the recipient is responsible for charges assessed by local authorities or carriers.

3. Lost Packages

Carrier scans and estimated delivery dates can occasionally be delayed. A shipment is not treated as lost merely because it arrives after the original estimate.

For a package that has not arrived, please contact us after the following period has elapsed from the expected delivery timeframe:

• United States and regional European orders: after 30 calendar days without delivery.
• International orders outside those regions: after 45 calendar days without delivery.

Please report the missing shipment to Yester Art within one week after the applicable 30- or 45-day period so that we can investigate and, where available, submit a claim or replacement request with the fulfillment provider or carrier.

4. Returns, Exchanges & Refunds

A. Made-to-Order / Print-on-Demand Physical Products

Many Artful Goods and other printed products are produced specifically after an order is placed. Because of their made-to-order nature, we generally do not accept returns or exchanges for change of mind, ordering the wrong size or color, or other customer preference changes, except where applicable law requires otherwise.

If a made-to-order item arrives damaged, defective, incorrectly printed, or materially different from what was ordered because of a production or fulfillment error, please contact us within 30 days of delivery. Depending on the circumstances, an approved claim may be resolved through a replacement, reprint, or refund.

Minor manufacturing or placement variations that are within normal production tolerances do not necessarily constitute a defect. Deviations of less than approximately one inch generally do not qualify for a complimentary reprint unless the item is otherwise defective or materially incorrect.

B. Digital Artwork & Other Downloadable Products

Because downloadable products are delivered electronically and cannot practically be returned once access has been provided, digital-product sales are generally final and nonrefundable after the files have been made available, except where applicable law requires otherwise.

If you receive a missing, corrupted, incorrect, or inaccessible file, or experience a legitimate download problem, please contact us. We will work to correct the delivery issue and provide access to the product you purchased.

C. Art Collections on Disc or Other Legacy Physical Media

Art collections supplied on CD, DVD, flash drive, or other physical media are generally final once shipped, except in cases of shipping damage, an incorrect item, or another material problem with the order. If a shipment arrives damaged, retain the item, packaging, and shipping materials until the claim is resolved.

Some art collections are vintage, discontinued, or legacy products. Please review the listing for format and compatibility information before purchase. If you are uncertain whether a collection will work with your current equipment or software, contact us before ordering.

D. Original Vintage Advertising & Other Vintage Paper Items

Original vintage items are sold as collectible period materials and are generally final once shipped. We do not ordinarily accept change-of-mind returns for original vintage advertising. If an item arrives damaged in transit, you receive the wrong item, or the item is materially different from the condition or description in the listing, please contact us promptly so that we can review the issue.

5. Damaged, Defective, or Incorrect Physical Orders

To help us resolve a physical-product problem, please provide your order number, a brief description of the issue, and clear photographs showing the product, the problem, and, when relevant, the shipping package or label.

Please keep damaged products and packaging until we advise you that they may be discarded. A fulfillment provider or carrier may require photographs or other documentation before a replacement or refund can be approved.

6. Digital Download Delivery & Access

Digital artwork is delivered electronically using the delivery method identified during or after checkout. Download links may be subject to a reasonable security and access limit. Yester Art currently allows up to 10 download attempts for a digital purchase.

If you legitimately need additional access after reaching the download limit, contact Yester Art. After the order is verified, we may reactivate or reset access when appropriate.

Yester Art primarily provides digital image downloads in PNG format. Some products may also be supplied in JPG/JPEG or other formats, and third-party image collections may contain formats selected by the original publisher. The formats included with a specific purchase are identified in the applicable product listing.

7. Artwork, Licensing & Intellectual Property

Purchasing a physical product does not grant a license to reproduce, copy, distribute, extract, or use the artwork or design on other products. Artwork and designs remain the intellectual property of Yester Art and/or their respective rights holders, as applicable.

Downloadable digital artwork sold with usage rights is governed by the license provided with that artwork and any product-specific license terms. Purchasing a digital file grants the usage rights stated in the applicable license; it does not transfer ownership of the original artwork or underlying intellectual-property rights.

License terms for downloadable artwork are separate from the terms governing finished physical products such as T-shirts, prints, and other Artful Goods.

8. Vintage Item Condition

Vintage advertisements, paper ephemera, discs, packaging, and other older items may show normal evidence of age or prior handling, including toning, edge wear, small marks, printing variations, or other age-related characteristics. We make reasonable efforts to describe material condition issues and provide photographs representative of the item.

Vintage advertisements may contain printing or other content on the reverse side. If a reverse-side image is not shown and the reverse is important to your purchasing decision, please contact us before ordering and we will provide additional information when available.

9. Product Images, Color, Size & Representation

Product photographs and mockups are intended to represent the item as accurately as practical. Screen settings, production methods, garment dyes, paper, printing processes, lighting, and other factors can cause modest differences in color or appearance.

For apparel and other sized products, please review the product-specific size information before ordering. Because made-to-order products generally cannot be exchanged for preference or sizing changes, selecting the correct size before checkout is important.

10. Pricing, Availability & Order Acceptance

Prices and product availability may change without notice before an order is completed. We reserve the right to cancel or decline an order when reasonably necessary because of an obvious pricing or listing error, unavailable inventory, payment failure, suspected fraud, legal restrictions, or another material problem that prevents fulfillment. If we cancel a paid order that has not been fulfilled, the applicable payment will be refunded.

11. Policy Changes

We may update these Store Policies from time to time to reflect changes in our products, fulfillment methods, service providers, business practices, or legal requirements. The “Last Updated” date above indicates the most recent revision.

13. Customer Support

For order questions, shipping problems, download assistance, licensing questions, damaged-item claims, or other customer-service matters, please contact Yester Art and include your order number when applicable.