Yester Art® Return & Refund Policy
This Return & Refund Policy explains when Yester Art® (“Yester Art,” “we,” “us,” or “our”) accepts returns, exchanges, replacements, reprints, or refunds. Because Yester Art sells several different types of products, the rules depend on what you purchased.
Made-to-Order Products Digital Downloads Art Collections on Disc Vintage Advertising How to Report a Problem Refund Processing Consumer Rights
1. Made-to-Order / Print-on-Demand Products
Change of Mind, Size, or Color
Made-to-order and print-on-demand products are produced specifically after an order is placed. For that reason, we do not accept returns or exchanges because of a change of mind, an incorrectly selected size or color, or another customer preference issue, except where applicable law requires otherwise.
Damaged, Defective, or Manufacturing-Error Items
If a made-to-order product arrives damaged, defective, or with a manufacturing or fulfillment error, please contact Yester Art within 30 days of delivery. For an approved claim, we will provide a free reprint/replacement or a refund, as appropriate to the circumstances.
We may ask for clear photographs showing the product and the problem so that we can verify the issue and submit any required production or carrier claim. Please keep the product and packaging until we let you know they are no longer needed.
2. Digital Artwork & Other Downloadable Products
Sales of downloadable digital products are final. We do not offer returns, exchanges, or refunds after the purchased files have been made available for download, except where applicable law requires otherwise.
A technical delivery problem is not treated as a return. If a purchased file is missing, corrupted, incorrect, inaccessible, or otherwise cannot be downloaded as intended, please contact us. We will work to correct the delivery problem and provide access to the product you purchased.
Download limits, reactivation of legitimate download access, file formats, and other digital-delivery details are addressed in the Store Policies and our Help Center / FAQ.
3. Art Collections on Disc or Other Physical Media
Art collections supplied on CD, DVD, flash drive, or other physical media are generally final once shipped. Please contact us if the item arrives damaged in transit, you receive the wrong item, the physical media is defective or unreadable, or the item is materially different from its listing description.
Compatibility issues that were disclosed in the product listing do not constitute a defect. Because some collections are vintage, discontinued, or designed for legacy hardware or software, please review the listing's format and compatibility information before purchase. Applicable statutory consumer rights remain in effect.
If a shipment arrives damaged, please retain the item, packaging, and shipping materials while the claim is reviewed.
4. Original Vintage Advertising & Other Vintage Items
Original vintage advertising and other one-of-a-kind or limited vintage items are generally final once shipped. However, please contact us if the item arrives damaged in transit, you receive the wrong item, or the item is materially different from the condition or description provided in the listing. Any rights provided by applicable law also remain in effect.
Vintage materials naturally may show age-related characteristics. Condition descriptions and photographs should be reviewed before purchase. Normal age-related wear or characteristics that are disclosed in the listing do not constitute a defect. Additional information about vintage condition is provided in our Store Policies.
If a vintage item is damaged in transit, please retain the item, packaging, and shipping materials while the claim is reviewed.
5. How to Report a Damaged, Defective, or Incorrect Order
Please contact support@yesterart.com and include:
- your order number;
- a brief description of the problem; and
- clear photographs of the item, the problem, and the shipping package or label when relevant.
6. Exchanges
We do not generally offer exchanges for products that are final sale or made to order. When a made-to-order product qualifies because of damage, defect, or a manufacturing or fulfillment error, the matter is handled as a replacement/reprint or refund claim rather than as a standard exchange.
7. Order Changes & Cancellations
Order changes and cancellations are separate from returns. If you need to change or cancel an order, contact us as soon as possible. A change or cancellation cannot be guaranteed after production, fulfillment, shipment, or digital delivery has begun. Additional details are provided in our Store Policies.
8. Refund Processing
When Yester Art approves a refund, it will ordinarily be issued to the original payment method unless another method is required by law or the payment system. After we issue the refund, your bank, card issuer, or payment provider controls how long it takes for the credit to appear on your account. Processing times therefore vary.
If we have confirmed that a refund was issued and you do not receive it within your payment provider’s normal processing period, please contact support@yesterart.com so that we can help investigate.
9. Shipping Costs & Return Shipping
If Yester Art requires the return of an item because of an approved damage, defect, manufacturing error, fulfillment error, or incorrect-item claim, Yester Art will provide the return instructions and, where appropriate, prepaid return shipping. Please do not purchase return postage or mail an item back unless we have instructed you to do so.
In many made-to-order product claims, a physical return may not be required. We will tell you whether the item must be returned after reviewing the claim and any requested photographs or documentation.
Shipping, delivery, address problems, carrier delays, and lost-package reporting procedures are covered in our Store Policies.
10. Statutory Consumer Rights
Nothing in this policy is intended to limit a return, refund, cancellation, conformity, warranty, or other consumer right that applicable law does not permit Yester Art to waive. Where mandatory consumer-protection law provides greater rights than this policy, the mandatory law controls.
European Union and Other Withdrawal Rights
Consumers in some jurisdictions, including the European Union, may have statutory rights to cancel or withdraw from certain online purchases within a prescribed period. Those rights can include exceptions or special rules for particular categories of goods, customized products, services, and digital content.
Where a statutory withdrawal right applies to your purchase, Yester Art will honor that right as required by law regardless of the general final-sale provisions above. Where applicable, customers may also use the electronic cancellation or withdrawal functionality made available through the store, customer account, or order-status process.
11. Related Yester Art Policies
This Return & Refund Policy should be read together with:
- Store Policies — shipping, fulfillment, lost packages, digital delivery, vintage condition, and other operational details.
- Terms of Service — general terms governing website use and purchases.
- Privacy Policy — how personal information is handled.
- Help Center / FAQ — customer-friendly answers and product information.
- Digital Artwork License — usage rights and restrictions supplied with downloadable artwork sold with licensing rights.
Product-specific information shown in a listing also applies to that product. If applicable law conflicts with any Yester Art policy, the mandatory legal requirement controls.
12. Changes to This Policy
We may update this policy to reflect changes in our products, fulfillment methods, business practices, or legal requirements. The “Last Updated” date above identifies the most recent revision. A change will not retroactively reduce a non-waivable right or remedy that already applies to a completed transaction.
13. Contact Us
For return, refund, damage, defect, or order-correction questions, please contact Yester Art and include your order number when applicable.
