C. License Agreements (when applicable, License Agreements are included on Product Pages)
II. SHOPPING ON YESTER ART
A. Product Options
1. Digital Images (Downloads / USB Flash Drives / Image Discs: CD-ROM, DVD-ROM)
2. Image Collections (Discs: CD-ROM, DVD-ROM)
3. Prints (Imprinted Paper: Digital Images Printed-On-Demand / Original Prints)
4. Image Customization (Graphic Design Service)
B. Searching For Products (keywords, browse categories)
1. Search By Keyword
The Search Box is located under our website header to the right of the Yester Art Logo. As you type search terms our search engine will present suggested products under the text box. If the product you are searching for appears you can click on it to access it. Otherwise, once you have entered your search term(s) click the magnifying glass button to search. The results will then be presented to you. You may click on the products to access them.
2. Browse Categories
Our products are organized into product categories which may be accessed on the Product Menu located under the Yester Art logo and product search box near the header at the top of our website. Hover over the categories to reveal subcategories and click on them to see images in the category or subcategory that was clicked on.
C. Add To Cart Button
Clicking on the "Add To Cart" button on a product page will add the product(s) that you selected on the product page to your shopping cart. There is a shopping cart icon in the header at the top of our website that displays how many products are in your shopping cart and by clicking on it, opens your shopping cart. You may continue shopping with products in your shopping cart.
D. Review Shopping Cart Contents & Checkout
At any time you may access your shopping cart to change the quantity of a product(s), remove a product(s) or complete your order. Once you have finished shopping and reviewed the contents of your shopping cart click the "Checkout" button in your shopping cart to complete your order. You will be prompted to enter your personal information, select a payment method and submit your payment. Create an account on Yester Art will allow you to bypass entry of your personal information when you place an order by logging into your account instead.
The products listed below require information to process. The required information will be collected from you in your shopping cart via a form that will appear adjacent to the products. Required fields are notated with an asterisk.
1. Image Discs
2. USB Flash Drives
3. Image Customization Projects
E. Submit Payment (Payment Options)
Acceptable Forms of Payment:
1. Paypal - Payments are processed in real time which expedites order processing. Downloadable products are provided right after payment is submitted.
2. Cashiers Check - Downloadable products provided, and physical product are shipped, upon our receipt of the check.
3. Money Order - Downloadable products provided, and physical product are shipped, upon our receipt of the money order.
F. Order Confirmation
When an order is paid for and submitted to us an order confirmation email is automatically sent to the customer at the email address that was provided when the order was submitted. If the order includes downloadable products a second email will be sent to the customer at the email address that was provided when the order was submitted containing link(s) to download the products. Each downloadable product can be downloaded 5 times. After the 5th download the download link to the product will expire and no longer function. If a 6th download is needed please contact us and we will restore the download link.
III. ORDER PROCESSING
A. Processing Procedures By Product
1. Digital Images (Downloads / USB Flash Drives / Image Discs: CD-ROM, DVD-ROM / Commercial Use License Upgrade ) Order Processing
2. Image Collections (Discs: CD-ROM, DVD-ROM) Order Processing
3. Prints (Imprinted Paper: Digital Images Printed-On-Demand / Original Prints) Order Processing
4. Image Customization (Graphic Design Service) Order Processing
B. Order Status
1. Where & When Order Status Is Recorded (see order page)
Within 24 to 48 hours of receiving an order we update the Order Status to, "Confirmed" and queue the order for processing. Once an order is processed and shipped we update the Order Status to, "Shipped". The order will be shipped by the shipping company and service selected by the customer when they completed their order. Upon receiving confirmation that the order has been delivered we update the Order Status to, "Delivered".
2. How To Check
Your order confirmation email includes a link to view your order's status page in our shop. The "Order Notes" section of the page includes information about the current status of your order. Order tracking information is also provided on this page. If you have created an account on Yester Art.com you can login in see all of your orders. You may then select the relevant order and check its status.
IV. SHIPPING
Our products are shipped via the shipping company and service that our customers select when they place their order.
V. REFUND POLICY: ORDER CANCELLATIONS, RETUNS & REFUNDS
(EXCHANGE, MONEY BACK OR STORE CREDIT)
A. About Our Refund Policy
Ensuring Your satisfaction Is our Top Priority. We recognize that earning your business now and again in the future requires that our policies and their application be worthy of your patronage. When drafting our refund policy our goal was to communicate our unwavering support for our products, assure our shoppers that their purchases would be protected should they encounter any problems and safeguard our digital image products from theft by those that would purchase them and return them for a refund while keeping pirated copies.
Refund policies for physical goods are typically based on those goods being returned to the merchant from which they were purchased for a refund of the money paid. In contrast, once digital or electronic goods are purchased and downloaded or accessed on media (i.e. CD-ROM) they are not returnable and therefore, non-refundable. This industry-wide policy was established to protect merchants from the theft of their digital goods which also helps maintain the value of digital goods that are purchased legitimately. We generally adopt this policy however, as described in the refund policies below, in some situations we offer one-time exchanges of our digital goods and we will consider refund (money back) requests on a case-by-case basis. Our Refund Policy terms and procedures differ by product category and are based on order status, product condition and the reason for the return as outlined in the sections below.
B. Refund Policies By Product
How to Check Order Status
The "Order Status" of an order is required in order to determine the procedures that must be followed to request a refund (exchange, money back or store credit). When an order is placed we send the customer an order confirmation email that includes a link to view the order's status page in our shop. The "Order Notes" section of the page includes the status information that is needed to determine the refund request procedures in the tables below. Order tracking information is also provided on the status page. If you have created an account on Yester Art.com you can login in to see all of your orders. You may then select the relevant order and check its status.
IV. Type of Refund Provided(Exchange, money Back or Store Credit)
V. Time Limit To Request A Refund
VI. Procedures To Request Refund
"Delivered"
The product has been delivered.
Please Note:
Downloadable Products are “Delivered” automatically when the download link is emailed to the customer following the submission of their payment.
None of the Digital Images in any of the Digital Image Products in the order have been downloaded.
Any reason for requesting a refund is acceptable.
•
Our Digital Image product downloads are tracked.
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Upon confirming that the image(s) has not been downloaded, the order will be cancelled and the full payment will be refunded to the source from which it originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund (i.e. The Order is being Cancelled)
"Delivered"
The product has been delivered.
Please Note:
Downloadable Products are “Delivered” automatically when the download link is emailed to the customer following the submission of their payment.
At least 1 of the Digital Images in the order has been downloaded. At least 1 of the downloaded images may have been used in a project that was under development but none of the images have been used in a completed project.
Any reason for requesting a refund is acceptable.
•
A one-time exchange for another downloadable Digital Image product of equal or lesser value will be provided.
•
The original order will be cancelled and the license to use the images in the original order will be revoked thereby prohibiting use of the images for any purpose.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a one-time exchange please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund
(i.e. One-time Exchange)
"Delivered"
The product has been delivered.
Please Note:
Downloadable Products are “Delivered” automatically when the download link is emailed to the customer following the submission of their payment.
At least 1 of the Digital Images in the order has been downloaded and used in a completed project.
Any reason for requesting a refund is acceptable.
•
None of the Digital Image products containing images that were used in a completed project may be refunded since the images were used in completed projects.
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Any Image Products in the order that have not been downloaded may be cancelled for a refund (money back). Upon confirming that the image(s) have not been downloaded, those Image Products will be cancelled and the full payment for them will be refunded to the source from which it originated. Payments submitted to us by cash, check or money order will be refunded by check. Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
•
Any Image Products in the order that have been downloaded but not used in a completed project may be exchanged (one-time) for another downloadable Digital Image product of equal or lesser value will be provided.
•
The license(s) to use the Image Products that are cancelled or exchanged will be revoked upon cancellation of exchange thereby prohibiting use of the images for any purpose.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request the cancellation or one-time exchange of an Image Product please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund
(i.e. One-time Exchange)
"Delivered"
The product has been delivered.
Please Note:
Downloadable Products are “Delivered” automatically when the download link is emailed to the customer following the submission of their payment.
At Least 1 of the Digital Images In the Order Has Been Downloaded
The Digital Image File(s) is malfunctioning.
A replacement Digital Image File(s) will be provided to the customer.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement Digital Image File(s) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
•
E-mail Address
•
Order Number
•
Order Status
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Reason for Refund (i.e. Digital Image File(s)are Malfunctioning)
"Delivered"
The product has been delivered.
Please Note:
Downloadable Products are “Delivered” automatically when the download link is emailed to the customer following the submission of their payment.
At Least 1 of the Digital Images In the Order Has Been Downloaded
The customer received the incorrect Digital Image(s). The customer received Digital Image(s) that they did not order.
Upon confirmation of our error we will provide the customer with the correct Digital Image(s).
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement Digital Image File(s) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund [i.e. Received the Incorrect Digital Image(s)]
IV. Type of Refund Provided(Exchange, money Back or Store Credit)
V. Time Limit To Request A Refund
VI. Procedures To Request Refund
"Confirmed"
The order has been received. Processing will begin soon.
Not Applicable. The USB Flash Drive has not been shipped.
Any reason for requesting a refund is acceptable.
•
The order will be cancelled and the full payment will be refunded to the source from which it originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund (i.e. The Order is being Cancelled)
"Shipped"
The USB Flash Drive has been prepared and shipped.
New. Unopened. Sealed (the product seal has not been broken). As packaged, the USB Flash Drive is in the same condition as when it was shipped.
Any reason for requesting a refund is acceptable.
•
Upon delivery, the customer may return the unopened USB Flash Drive to us at their expense.
•
USB Flash Drives are custom products that are produced when ordered. Given our production and restocking costs, a 15% processing fee will be deducted from the amount refunded.
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Upon our receipt of the USB Flash Drive the refund will be issued to the source from which the payment originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
If the license to use the images that were saved onto the USB Flash Drive has been revoked due to order cancellation, exchange or other reason, then the license to use the images saved onto the USB Flash Drive is also revoked thereby prohibiting use of the images for any purpose.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back less 15% restocking fee) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund (i.e. The customer did not need the USB Flash Drive.)
"Delivered"
The USB Flash Drive has been delivered.
New. Unopened. Sealed (the product seal has not been broken). As packaged, the USB Flash Drive is in the same condition as when it was delivered.
Any reason for requesting a refund is acceptable.
•
Upon delivery, the customer may return the unopened USB Flash Drive to us at their expense.
•
USB Flash Drives are custom products that are produced when ordered. Given our production and restocking costs, a 15% processing fee will be deducted from the amount refunded.
•
Upon our receipt of the USB Flash Drive the refund will be issued to the source from which the payment originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
If the license to use the images that were saved onto the USB Flash Drive has been revoked due to order cancellation, exchange or other reason, then upon returning the USB Flash Drive to us, the license to use the images saved onto the USB Flash Drive will also be revoked thereby prohibiting use of the images for any purpose.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back less 15% restocking fee) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund (i.e. The customer did not need the USB Flash Drive.)
"Delivered"
The USB Flash Drive has been delivered.
Opened. The product seal is broken. The USB Flash Drive and accompanying documentation are in like-new condition. They are in the same condition as they were when delivered.
Any reason for requesting a refund is acceptable.
•
Upon delivery, the customer may return the opened USB Flash Drive to us at their expense.
•
USB Flash Drives are custom products that are produced when ordered. Given our production and restocking costs, a 25% processing fee will be deducted from the amount refunded.
•
Upon our receipt of the USB Flash Drive the refund will be issued to the source from which the payment originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
If the license to use the images that were saved onto the USB Flash Drive has been revoked due to order cancellation, exchange or other reason, then upon returning the USB Flash Drive to us, the license to use the images saved onto the USB Flash Drive will also be revoked thereby prohibiting use of the images for any purpose.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back less 25% restocking fee) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund (i.e. The customer did not need the USB Flash Drive.)
"Delivered"
The USB Flash Drive has been delivered.
Opened. The product seal is broken. At least 1 of the Images on the USB Flash Drive has been used in a completed project.
Since at least 1 of the images on the USB Flash Drive was used in a completed project, the USB Flash Drive may not be returned for a refund.
Since at least 1 of the images on the USB Flash Drive was used in a completed project, the USB Flash Drive may not be returned for a refund.
Not Applicable
Not Applicable
"Delivered"
The USB Flash Drive has been delivered.
Opened. The product seal is broken. The USB Flash Drive and accompanying documentation are in like-new condition. They are in the same condition as they were when delivered.
•
The USB Flash Drive is malfunctioning.
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There are No signs of damage to the USB Flash Drive or the packaging in which it was shipped.
A replacement USB Flash Drive will be shipped to the customer.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement USB Flash Drive please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund (i.e. The USB Flash Drive malfunctioned.)
"Delivered"
The USB Flash Drive has been delivered.
Opened. The product seal is broken. The USB Flash Drive and accompanying documentation are in like-new condition. They are in the same condition as they were when delivered.
The customer received a USB Flash Drive containing the incorrect Digital Image(s). The customer received Digital Image(s) that they did not order.
Upon confirmation of our error, a new USB Flash Drive containing the correct Digital Image(s) will be shipped to the customer.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement USB Flash Drive please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund [i.e. The incorrect Digital Image(s) were provided.]
"Delivered"
The USB Flash Drive has been delivered.
•
The USB Flash Drive arrived damaged.
•
There are signs of damage to the USB Flash Drive and the packaging in which it was shipped.
The USB Flash Drive was damaged when it was delivered to the customer.
•
A replacement USB Flash Drive will be shipped to the customer.
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An insurance claim must be filed with the shipping company that delivered the USB Flash Drive.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement USB Flash Drive please notify us by email with photos of the damaged USB Flash Drive and packaging.
•
Please email us at support@yesterart.com informing us about the damage. Please include the customer's contact and order information (listed below) along with photo(s) showing damage to the USB Flash Drive and packaging in which is was shipped. We will use the photo(s) when filing an insurance claim with the shipping company. We will respond to your email within 24-48 hours and work quickly to resolve the problem.
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Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund [i.e. The USB Flash Drive was damaged by the shipping company]
•
Attach Photos of the Damaged USB Flash Drive and Packaging
•
Please Keep The Damaged USB Flash Drive & Packaging Until The Insurance Claim Is Complete
Per United States Postal Service (USPS) insurance claim requirements (USPS Claims), please keep the damaged product and packing materials in which it was shipped because we may need these items taken to the Post Office for inspection to resolve an insurance claim. We appreciate your understanding and ask that you not hold us responsible for damage caused by the shipping company. We pack our products in a way that reduces the chances of damage due to mishandling by the shipping company.
IV. Type of Refund Provided(Exchange, money Back or Store Credit)
V. Time Limit To Request A Refund
VI. Procedures To Request Refund
"Confirmed"
The order has been received. Processing will begin soon.
Not Applicable. The Image Disc has not been shipped.
Any reason for requesting a refund is acceptable.
•
The order will be cancelled and the full payment will be refunded to the source from which it originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund (i.e. The Order is being Cancelled)
"Shipped"
The product has been prepared and shipped.
New. Unopened. Sealed (the product seal has not been broken). As packaged, the Image Disc is in the same condition as when it was shipped.
Any reason for requesting a refund is acceptable.
•
Upon delivery, the customer may return the unopened Image Disc to us at their expense.
•
Image Discs are custom products that are produced when ordered. Given our production and restocking costs, a 15% processing fee will be deducted from the amount refunded.
•
Upon our receipt of the Image Disc the refund will be issued to the source from which the payment originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
If the license to use the images that were saved onto the Image Disc has been revoked due to order cancellation, exchange or other reason, then upon returning the Image Disc to us, the license to use the images saved onto the Image Disc will also be revoked thereby prohibiting use of the images for any purpose.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back less 15% restocking fee) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund (i.e. The customer did not need the Image Disc.)
"Delivered"
The Image Disc has been delivered.
New. Unopened. Sealed (the product seal has not been broken). As packaged, the Image Disc is in the same condition as when it was delivered.
Any reason for requesting a refund is acceptable.
•
Upon delivery, the customer may return the unopened Image Disc to us at their expense.
•
Image Discs are custom products that are produced when ordered. Given our production and restocking costs, a 15% processing fee will be deducted from the amount refunded.
•
Upon our receipt of the Image Disc the refund will be issued to the source from which the payment originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
If the license to use the images that were saved onto the Image Disc has been revoked due to order cancellation, exchange or other reason, then upon returning the Image Disc to us, the license to use the images saved onto the Image Disc will also be revoked thereby prohibiting use of the images for any purpose.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back less 15% restocking fee) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund (i.e. The customer did not need the Image Disc.)
"Delivered"
The Image Disc has been delivered.
Opened. The product seal is broken. The Image Disc and accompanying documentation are in like-new condition. They are in the same condition as they were when delivered. The Image Disc is functioning properly.
Any reason for requesting a refund is acceptable.
•
Upon delivery, the customer may return the unopened Image Disc to us at their expense.
•
Image Discs are custom products that are produced when ordered. Given our production and restocking costs, a 25% processing fee will be deducted from the amount refunded.
•
Upon our receipt of the Image Disc the refund will be issued to the source from which the payment originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
If the license to use the images that were saved onto the Image Disc has been revoked due to order cancellation, exchange or other reason, then upon returning the Image Disc to us, the license to use the images saved onto the Image Disc will also be revoked thereby prohibiting use of the images for any purpose.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back less 25% restocking fee) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund (i.e. The customer did not need the Image Disc.)
"Delivered"
The Image Disc has been delivered.
Opened. The product seal is broken. At least 1 of the Images on the Image Disc has been used in a completed project.
Since at least 1 of the images on the Image Disc was used in a completed project, the Image Disc may not be returned for a refund.
Since at least 1 of the images on the Image Disc was used in a completed project, the Image Disc may not be returned for a refund.
Not Applicable
Not Applicable
"Delivered"
The Image Disc has been delivered.
Opened. The product seal is broken. The Image Disc and accompanying documentation are in like-new condition. They are in the same condition as they were when delivered.
•
The Image Disc is malfunctioning.
•
There are No signs of damage on the Image Disc or the packaging in which it was shipped
A replacement Image Disc will be shipped to the customer.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement Image Disc please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund (i.e. The Image Disc malfunctioned.)
"Delivered"
The Image Disc has been delivered.
Opened. The product seal is broken. The Image Disc and accompanying documentation are in like-new condition. They are in the same condition as they were when delivered.
The customer received an Image Disc containing the incorrect Digital Image(s). The customer received Digital Image(s) that they did not order.
Upon confirmation of our error, a new Image Disc containing the correct Digital Image(s) will be shipped to the customer.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement Image Disc please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund [i.e. The customer received the incorrect Digital Image(s).]
"Delivered"
The Image Disc has been delivered.
•
The Image Disc arrived damaged.
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There are signs of damage to the Image Disc and the packaging in which it was shipped.
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The Image Disc was Damaged by the Shipping company.
The Image Disc was damaged when it was delivered to the customer.
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A replacement Image Disc will be shipped to the customer.
•
An insurance claim must be filed with the shipping company that delivered the Image Disc.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement Image Disc please notify us by email with photos of the damaged Image Disc and packaging.
•
Please email us at support@yesterart.com informing us about the damage. Please include the customer's contact and order information (listed below) along with photo(s) showing damage to the Image Disc and packaging in which is was shipped. We will use the photo(s) when filing an insurance claim with the shipping company. We will respond to your email within 24-48 hours and work quickly to resolve the problem.
•
Name
•
E-mail Address
•
Order Number
•
Order Status
•
Reason for Refund [i.e. The Image Disc was damaged by the shipping company]
•
Attach Photos of the Damaged Image Disc and Packaging
•
Please Keep The Damaged Image Disc & Packaging Until The Insurance Claim Is Complete
Per United States Postal Service (USPS) insurance claim requirements (USPS Claims), please keep the damaged product and packing materials in which it was shipped because we may need these items taken to the Post Office for inspection to resolve an insurance claim. We appreciate your understanding and ask that you not hold us responsible for damage caused by the shipping company. We pack our products in a way that reduces the chances of damage due to mishandling by the shipping company.
IV. Type of Refund Provided(Exchange, money Back or Store Credit)
V. Time Limit To Request A Refund
VI. Procedures To Request Refund
"Delivered" The product has been delivered.
Please Note:
Our Commercial Use License Upgrade product is “Delivered” automatically following the submission of payment. Customers may use the related images on more than 200 units of an item for sale immediately.
None of the images in the order have been used on more than 200 units of an item for sale (Note: the Standard Yester Art End User License Agreement permits an image to be used on up to 200 Units of an item for sale).
Any reason for requesting a refund is acceptable.
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Since none of the images in the order have been used on more than 200 units of an item for sale the order will be cancelled and the full payment will be refunded to the source from which it originated.
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Payments submitted to us by cash, check or money order will be refunded by check.
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Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund check to be delivered by mail.
90 Days from the "Delivered Date" which is the same date the Commercial Use License Upgrade was ordered (see Order Status for the date)
To submit a request to cancel an order for a refund (money back) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund (i.e. The Order is being Cancelled)
The images in the order have been used on more than 200 units of an item for sale (Note: the Standard Yester Art End User License Agreement permits an image to be used on up to 200 Units of an item for sale).
Any reason for requesting a refund is acceptable.
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Our Standard Yester Art End User License Agreement ("EULA") permits an image to be used on up to 200 Units of an item for sale. Each Commercial Use License Upgrade ("Upgrade") permits use of an image on Up To 100 additional units of an item for sale. Since the images in the order have been used on more than 200 units of an item for sale the order will be cancelled and a refund for any Unused Upgrade(s) will be issued to the source from which the payment originated ("Unused Upgrade(s)" are those under which the images were not used on any units of an item for sale). Upon cancellation, permission to use the images on more than 200 units of an item for sale will be revoked.
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Payments submitted to us by cash, check or money order will be refunded by check.
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Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund check to be delivered by mail.
90 Days from the "Delivered Date" which is the same date the Commercial Use License Upgrade was ordered (see Order Status for the date)
To submit a request to cancel an order for a refund (money back for Unused Upgrades) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund (i.e. The Order is being Cancelled)
III. Refunds & Obligations Upon Project Termination
IV. Project Cancellation Time Limit
V. Procedures To Cancel A Project
"Under Development"
Our designers are working on the project.
Any reason for canceling the project is acceptable.
See the Image Customization Project Agreement terms and conditions governing termination of the project.
Any time prior to project completion. Payment for costs and expenses incurred as of the cancellation date will be due (see the Image Customization Project Agreement for terms and conditions)
To submit a request to cancel an Image Customization Project please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund (i.e. The Order is being Cancelled)
"Pending Approval"
A project milestone has been completed. It is pending approval.
Any reason for canceling the project is acceptable.
See the Image Customization Project Agreement terms and conditions governing termination of the project.
Any time prior to project completion. Payment for costs and expenses incurred as of the cancellation date will be due (see the Image Customization Project Agreement for terms and conditions)
To submit a request to cancel an Image Customization Project please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund (i.e. The Order is being Cancelled)
"Payment Due"
A payment is due on the project. Development is usually suspended pending payment.
Any reason for canceling the project is acceptable.
See the Image Customization Project Agreement terms and conditions governing termination of the project.
Any time prior to project completion. Payment for costs and expenses incurred as of the cancellation date will be due (see the Image Customization Project Agreement for terms and conditions)
To submit a request to cancel an Image Customization Project please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund (i.e. The Order is being Cancelled)
"Completed"
The project has been completed.
Once Completed, the project may not be cancelled.
See the Image Customization Project Agreement terms and conditions governing termination of the project.
Once Completed, the project may not be cancelled. Our graphic design services have been rendered. The project has been completed according to the specifications. You approved the completed project.
To submit an inquiry regarding a refund for a Completed Project please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
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E-mail Address
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Order Number
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Order Status
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Inquiry
"Delivered"
The project has been completed. Project files have been delivered to the customer.
Once Delivered, the project may not be cancelled.
See the Image Customization Project Agreement terms and conditions governing termination of the project.
Once Delivered, the project may not be cancelled. The project has been completed according to the specifications. You approved the completed project and the project files have been delivered.
To submit an inquiry regarding a refund for a Delivered Project please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
IV. Type of Refund Provided(Exchange, money Back or Store Credit)
V. Time Limit To Request A Refund
VI. Procedures To Request Refund
"Confirmed"
The order has been received. Processing will begin soon.
Not Applicable. The Print has not been shipped.
Any reason for requesting a refund is acceptable.
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The order will be cancelled and the full payment including shipping costs will be refunded to the source from which it originated.
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Payments submitted to us by cash, check or money order will be refunded by check.
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Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund (i.e. The Order is being Cancelled)
"Shipped"
The Print has been processed and shipped.
Unopened. Sealed (the product seal has not been broken). As packaged, the Print is in the same condition as when it was shipped.
Any reason for requesting a refund is acceptable.
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Upon delivery, the customer may return the unopened Print to us at their expense.
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Upon our receipt of the Print a full refund, excluding shipping costs, will be issued to the source from which the payment originated.
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Payments submitted to us by cash, check or money order will be refunded by check.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund (i.e. The customer did not need the Print.)
"Delivered"
The Print has been delivered.
Unopened. Sealed (the product seal has not been broken). As packaged, the Print is in the same condition as when it was delivered.
Any reason for requesting a refund is acceptable.
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Upon delivery, the customer may return the unopened Print to us at their expense.
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Upon our receipt of the Print a full refund, excluding shipping costs, will be issued to the source from which the payment originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
•
E-mail Address
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Order Number
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Order Status
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Reason for Refund (i.e. The customer did not need the Print.)
"Delivered"
The Print has been delivered.
Opened. The product seal is broken. The Print is in the same condition as when it was delivered.
Any reason for requesting a refund is acceptable.
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Upon delivery, the customer may return the opened Print to us at their expense.
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Upon our receipt of the Print a full refund, excluding shipping costs, will be issued to the source from which the payment originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
•
E-mail Address
•
Order Number
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Order Status
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Reason for Refund (i.e. The customer did not need the Print.)
"Delivered"
The Print has been delivered.
Unopened. Sealed (the product seal has not been broken). As packaged, the Print is in the same condition as when it was delivered.
The customer received the incorrect Print. The customer received a Print that they did not order.
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Upon confirmation of the error, we will provide a return shipping label so that the Print can be returned to us at our expense.
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We will either ship the correct Print or issue a full refund including shipping costs, whichever option you prefer.
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Payments submitted to us by cash, check or money order will be refunded by check.
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Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement Print please email us at support@yesterart.com informing us that the incorrect Print was delivered. Please include the customer's contact and order information (listed below) along with photo(s) showing the incorrect Print. Your photo provides confirmation of the error and helps us improve our order fulfillment procedures as we will be to audit our inventory and determine when the error occurred. We will respond to your email within 24-48 hours and work quickly to resolve the problem.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund [i.e. The Print was damaged by the shipping company]
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Attach Photos of the Damaged Print and Packaging
"Delivered"
The Print has been delivered.
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Unopened. Sealed (the product seal has not been broken).
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The Print arrived damaged.
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There are signs of damage to the Print and the packaging in which it was shipped.
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The Print was Damaged by the Shipping company.
The Print was damaged when it was delivered to the customer.
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A replacement Print will be shipped to the customer.
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An insurance claim must be filed with the shipping company that delivered the Print.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement Print please notify us by email with photos of the damaged Print and packaging.
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Please email us at support@yesterart.com informing us about the damage. Please include the customer's contact and order information (listed below) along with photo(s) showing damage to the Print and packaging in which is was shipped. We will use the photo(s) when filing an insurance claim with the shipping company. We will respond to your email within 24-48 hours and work quickly to resolve the problem.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund [i.e. The Print was damaged by the shipping company]
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Attach Photos of the Damaged Print and Packaging
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Please Keep The Damaged Print & Packaging Until The Insurance Claim Is Complete
Per United States Postal Service (USPS) insurance claim requirements (USPS Claims), please keep the damaged product and packing materials in which it was shipped because we may need these items taken to the Post Office for inspection to resolve an insurance claim. We appreciate your understanding and ask that you not hold us responsible for damage caused by the shipping company. We pack our products in a way that reduces the chances of damage due to mishandling by the shipping company.
IV. Type of Refund Provided (Exchange, money Back or Store Credit)
V. Time Limit To Request A Refund
VI. Procedures To Request Refund
"Confirmed"
The order has been received. Processing will begin soon.
Not Applicable. The Image Collection Disc has not been shipped.
Any reason for requesting a refund is acceptable.
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The order will be cancelled and the full payment including shipping costs will be refunded to the source from which it originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund (i.e. The Order is being Cancelled)
"Shipped"
The Image Collection Disc has been processed and shipped.
Unopened. Sealed (the product seal has not been broken). As packaged, the Image Collection Disc is in the same condition as when it was shipped.
Any reason for requesting a refund is acceptable.
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Upon delivery, the customer may return the unopened Image Collection Disc to us at their expense.
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Upon our receipt of the Image Collection Disc a full refund, excluding shipping costs, will be issued to the source from which the payment originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund (i.e. The customer did not need the Image Collection Disc.)
"Delivered"
The Image Collection Disc has been delivered.
Unopened. Sealed (the product seal has not been broken). As packaged, the Image Collection Disc is in the same condition as when it was delivered.
Any reason for requesting a refund is acceptable.
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Upon delivery, the customer may return the unopened Image Collection Disc to us at their expense.
•
Upon our receipt of the Image Collection Disc a full refund, excluding shipping costs, will be issued to the source from which the payment originated.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request to cancel an order for a refund (money back) please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
•
E-mail Address
•
Order Number
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Order Status
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Reason for Refund (i.e. The customer did not need the Print.)
"Delivered"
The Image Collection Disc has been delivered.
Opened. The product seal is broken. The Image Collection Disc and accompanying documentation are in the same condition as when they were delivered.
Any reason for requesting a refund is acceptable.
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The customer may return the Image Collection Disc and all accompanying documentation (thumbnail booklet, license agreement, sales literature, etc.) at their expense. The customer may not keep any copies of the Image Collection Disc or images that it contains.
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Upon our receipt of the Image Collection Disc and accompanying documentation we will notify the customer by email. The order will be cancelled and the license to use the images will be revoked thereby prohibiting use of the images for any purpose. We will provide a one-time exchange of the returned Image Collection Disc for another Image Collection Disc of equal or lesser value.
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Please allow 3 to 5 business days for restocking and provision of the exchange credit.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request a one-time exchange of an Image Collection Disc please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund (i.e. The customer did not need the Image Collection Disc.)
"Delivered"
The Image Collection Disc has been delivered.
Opened. The product seal is broken. At least 1 of the Images on the Image Collection Disc has been used in a completed project.
Since at least 1 of the images on the Image Collection Disc was used in a completed project, the Image Collection Disc may not be returned for a refund.
Since at least 1 of the images on the Image Collection Disc was used in a completed project, the Image Collection Disc may not be returned for a refund.
Not Applicable
Not Applicable
"Delivered"
The Image Collection Disc has been delivered.
Opened. The product seal is broken. The Image Collection Disc and accompanying documentation are in the same condition as when they were delivered. There are No signs of damage to the Image Collection Disc or the packaging in which it was shipped.
The Image Collection Disc is malfunctioning.
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The customer may return the malfunctioning Image Collection Disc and all accompanying documentation (thumbnail booklet, license agreement, sales literature, etc.) at their expense. The customer may not keep any copies of the Image Collection Disc or images that it contains.
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Upon our receipt of the Image Collection Disc and accompanying documentation we will notify the customer by email. The order will be cancelled and the license to use the images will be revoked thereby prohibiting use of the images for any purpose. We will provide a one-time exchange for another Image Collection Disc of equal or lesser value.
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We will ship a replacement Image Collection Disc to the customer or, if it is out of stock, an alternate Image Collection Disc of equal or lesser value.
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Please allow 3 to 5 business to process the returned and replacement Image Collection Discs.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement Image Collection Disc please enter the customer's contact and order information into our Contact Form (click here to open our Contact Form). We will respond within 24-48 business hours.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund (i.e. The Image Collection Disc malfunctioned.)
"Delivered"
The Image Collection Disc has been delivered.
Opened. The product seal is broken. The Image Collection Disc and accompanying documentation are in the same condition as when they were delivered.
The customer received the incorrect Image Collection Disc. The customer received an Image Collection Disc that they did not order.
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Upon confirmation of the error, we will provide a return shipping label so that the Image Collection Disc can be returned to us at our expense.
•
We will either ship the correct Image Collection Disc or issue a full refund including shipping costs, whichever option the customer prefers.
•
Payments submitted to us by cash, check or money order will be refunded by check.
•
Please allow 7 to 10 days for the refund to process electronically and 7 to 14 days for the refund to be delivered by mail.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement Image Collection Disc please email us at support@yesterart.com informing us that the incorrect Image Collection Disc was delivered. Please include the customer's contact and order information (listed below) along with photo(s) showing the incorrect Image Collection Disc. Your photo provides confirmation of the error and helps us improve our order fulfillment procedures as we will be to audit our inventory and determine when the error occurred. We will respond to your email within 24-48 hours and work quickly to resolve the problem.
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Name
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E-mail Address
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Order Number
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Order Status
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Reason for Refund [i.e. The customer received the incorrect Image Collection Disc.]
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Attach Photos of the Damaged Print and Packaging
"Delivered"
The Image Collection Disc has been delivered.
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The Image Collection Disc arrived damaged.
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There are signs of damage to the Image Collection Disc and the packaging in which it was shipped.
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The Image Collection Disc was Damaged by the Shipping company.
The Image Collection Disc was damaged when it was delivered to the customer.
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We will ship the customer an identical Image Collection Disc to replace the damaged Image Collection Disc. If the identical Image Collection Disc is out of stock we will provide, an alternate Image Collection Disc of equal or lesser value.
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An insurance claim must be filed with the shipping company that delivered the Image Collection Disc.
30 Days from the "Delivered Date" (see Order Status for the date)
To submit a request for a replacement Image Collection Disc please notify us by email with photos of the damaged Image Collection Disc and packaging.
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Please email us at support@yesterart.com informing us about the damage. Please include the customer's contact and order information (listed below) along with photo(s) showing damage to the Image Collection Disc and packaging in which is was shipped. We will use the photo(s) when filing an insurance claim with the shipping company. We will respond to your email within 24-48 hours and work quickly to resolve the problem.
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Name
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E-mail Address
•
Order Number
•
Order Status
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Reason for Refund [i.e. The Image Collection Disc was damaged by the shipping company]
•
Attach Photos of the Damaged Image Collection Disc and Packaging
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Please Keep The Damaged Image Collection Disc & Packaging Until The Insurance Claim Is Complete
Per United States Postal Service (USPS) insurance claim requirements (USPS Claims), please keep the damaged product and packing materials in which it was shipped because we may need these items taken to the Post Office for inspection to resolve an insurance claim. We appreciate your understanding and ask that you not hold us responsible for damage caused by the shipping company. We pack our products in a way that reduces the chances of damage due to mishandling by the shipping company.
VI. CUSTOMER SERVICE
If you have questions about our Shop Policies please contact us:
ONLINE: Contact us using our Contact Form (click here)
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